Important Legal Information

Before coming to New Zealand to study, you need to be aware of your rights and responsibilities here. Below you will find details about the Code of Practice Bay of Plenty Polytechnic has agreed to observe and be bound by, as well as the our policies relating to international students.

Find out more about:

• Bay of Plenty Polytechnic's Policies,
  inlcuding the Withdrawal & Refund Of Fees Policy, Attandance Requirements, Charges and Harassment Policy
   
• Your personal information and the Privacy Act 1993
   
• Complaint Procedures at Bay of Plenty Polytechnic

The Code of Practice for the Pastoral Care of International Students

The Code of Practice provides a framework for service delivery by educational providers and their agents to international students.

The Code sets out the minimum standards of advice and care that are expected of educational providers with respect to international students. The Code applies to pastoral care and  provision of information only, and not to academic standards.

The Code sets standards for educational providers to ensure that:

• high professional standards are maintained,
• the recruitment of international students is undertaken in an ethical and responsible manner,
• information supplied to international students is comprehensive, accurate, and up-to-date,
• students are provided with information prior to entering into any commitments,
• contractual dealings with international students are conducted in an ethical and responsible manner,
• the particular needs of international students are recognised,
• international students under the age of 18 are in safe accommodation, and
• all providers have fair and equitable internal procedures for the resolution of international student grievances.

Full details of what is covered can be found in the Code itself. See Code of Practice or download the summary of the Code of Practice (available in 9 languages).

The Code also established the International Education Appeal Authority (IEAA) and through them, a review panel to receive and adjudicate on student complaints.

For more information you can visit the Ministry of Education's International Division.