Employment Relationships
This course covers employment relationships and the application of the law that pertains to that relationship. You will also work together in teams or groups in diverse workplace situations for the purposes of gathering ideas and sourcing information.
Front Office
You will learn to provide reception services, book accommodation, exchange foreign cash and travellers' cheques, and receive and action payments in a commercial accommodation
environment.
Customer Service
At the end of this course you will be able to demonstrate customer care, deal with customer complaints, provide a safe and secure environment for customers, use telephone systems, and deliver customer service for international visitors within the hospitality industry.
Hospitality Procedures
Learn all about the hospitality industry including information about specific establishments in the hospitality industry and the procedures to protect people and property.
Concierge Services
You will learn to provide concierge service in an accommodation environment.
Training Experience
You will be rostered on to reception duties that will provide you with experience in dealing with customer enquiries, directional information, and bookings for various events.
Industry Visits
As part of this programme you’ll participate in and arrange industry visits to hotels and other accommodation providers. The visits include talks given by industry professionals as well as providing you with the opportunity to inspect important components of the industry.
