Travel Industry Knowledge
This course includes world travel geography, travel industry terminology, travel products and legal rights and responsibilities of employers in a tourism workplace.
International Travel Advice
On completion of this course you will be able to advise clients of regulatory requirements and support mechanisms available for specific needs relating to international travel. You will be able to identify and access relevant travel information and explain travel industry brochures and documentation to clients.
Retail Travel Sales
You will be able to use effective sales and communication skills to advise clients and sell travel products and services including travel insurance and foreign exchange over the telephone and face-to-face.
Retail & Wholesale Travel Operations
This course will enable you to explain travel operations processes, provide quotations, complete reservations, produce documentation and process travel arrangements for clients in both retail and wholesale travel workplaces. You will learn to use a travel management system to manage client files and process travel arrangements.
Computer Reservations
On completion of this course you will be able to use a computer reservations system to complete short-haul and domestic air and ground travel reservations and process domestic air travel arrangements.
Field Trips
As part of this programme you’ll participate in arranging two short field trips for the class. Past excursions have taken us to wholesalers, airports and travel related industries. The trip includes talks given by industry professionals as well as providing you with the opportunity to visit and inspect important components of the industry.
