Complaints Policy

The following is an excerpt from the 2017 Toi Ohomai Institute of Technology Regulatory Framework for Quality Assurance document. This document can be found in full on the Student Regulations page.

8.0 Concerns and Complaints

Students who wish to express a concern or lodge a complaint about another student must first discuss the matter with their tutor/lecturer who will initiate an investigation and where possible resolve the issue. If unable to resolve the issue, the tutor/lecturer will refer the matter to the Campus Complaints Officer.

b) If a student has any other concern or wishes to lodge a complaint in relation to any other matter, the student should report the matter to the Campus Complaints Officer who will initiate an investigation.

c) The Campus Complaints Officer will report to all parties involved with the results of their findings within ten (10) working days. The outcome of the investigation may include the initiation of a Disciplinary Committee hearing.

d) It the student is not satisfied with the outcome, the student may appeal the decision, in writing, to the Chief Executive within five (5) working days of receipt of the investigation outcome. The Chief Executive’s decision will be final.

e) At all times throughout this process, students have the right to involve a support person of their choice. It is the responsibility of the staff member involved to advise the student of this right.

Download the Students' Complaints and Discipline Procedures (pdf, 355kb)

2016 Complaints Policy

The institution takes students' complaints seriously and is committed to dealing with them fairly, and as quickly as possible.

Complaints are handled according to a clearly defined set of procedures. You can make an initial complaint informally or if you prefer, in writing to your Head of School or the Complaints Officer using the form below. If you’re unsure of who your Head of School or the Complaints Officer is, please ask at the Information Centre.