New Zealand Certificate in Retail (Level 4)

Already working in retail and want to progress your career?

This course gives you the higher-level knowledge needed to help you move into a supervisory or management position, where you will be able to play a role in enhancing customer servicing and boosting business performance.

You develop your communication skills with staff and customers, and learn how to deal with customer complaints. You also gain more in-depth knowledge in the areas of human resources, employment law, health and safety and product security.

Practical, on-the-job projects mean you get to apply your learning directly to your workplace.

This course is offered through Skills Update Training Institute.

Contact: or call 0800 500 106

Content Details

During the course you'll study:

  • Operating Policy and Procedures
  • Applied Communication Strategies
  • Specialist Product Knowledge
  • Merchandising Strategies


Planned intakes*: February
Delivery modes: Full-time/part-time
Locations*: Online
Duration: 1 semester

* subject to change. Intakes may vary between locations.

To see full details of the next available intake please visit the application form.

Indicative Fees

2018 domestic students $2,744.00

The fee shown for domestic students is applicable to New Zealand citizens and permanent residents. If an international fee is not listed above please refer to the international fees page. All fees are indicative only and subject to change.

You MAY be eligible for a StudyLink Student Loan for your tuition fees.

Find out if your programme qualifies by visiting the Studylink website.

If you also need to pay course related costs, i.e. if outlined in programme costs above, you need to apply separately to StudyLink (up to $1,000/academic year for eligible students). Note course related costs are paid directly into your bank account by StudyLink and you will be required to pay this to Toi Ohomai Institute of Technology.

Qualifications Gained

Upon successful completion of the course you will receive:

  • New Zealand Certificate in Retail (Level 4)

Career Opportunities

  • Retail sales
  • Retail management
  • Merchandising
  • Retail roles requiring specialist technical knowledge

Study Pathways

Toi Ohomai Institute of Technology Pathways

New Zealand Diploma in Business (Level 5)

Entry Criteria

  • You must be able to demonstrate adequate literacy and numeracy skills to meet the academic and health and safety requirements of the course

Admission, entry, selection, and enrolment into courses will be in accordance with the Academic Regulations and/or, where approved, specific course regulations.


International applicants for whom English is not their first language will be required to show evidence of language competency, issued within the last two years, before being eligible to enrol in any non-English programme. The level of competency required is outlined in Rule 18 and Appendix 2 of the NZQF Programme and Accreditation Rules 2013. And below under the title English Competency.