New Zealand Diploma in Tourism and Travel (Level 5)

Are you looking for a career with huge potential, in a stimulating and dynamic field?

New Zealand is going through a tourism boom, and today, tourism directly and indirectly employs one in eight working New Zealanders.

Tourism and travel operators are calling out for the right people, with the right skills, to assist clients and visitors achieve a unique holiday experience, and to support the regional development that is required.

This one-year qualification allows you to experience and learn about the national and international tourism industry, and the delivery of a quality visitor experience. You'll build skills in tourism and travel management work practices while learning about the wider tourism and hospitality sector and its fit within the business environment.

The programme includes practical learning, with a focus on the currency, relevance and real-world applications required by employers.

Content Details

This programme builds a range of employment and work-based competencies including:

  • Knowledge of the Tourism and Travel Industry in New Zealand
  • Managing and Enhancing the Visitor Experience
  • Planning and Marketing for the Tourism Industry
  • Strategies to Co-ordinate Staff and the Delivery of Quality Customer Service
  • Fundamentals of Event Planning


  1. Professionalism and Information Skills for Tourism and Hospitality 
  2. Introduction to the Tourism and Hospitality Industry 
  3. Supervisory Skills for Tourism and Hospitality 
  4. Travel Industry Knowledge
  1. Showcasing Tourism, Travel, Hospitality and Gastronomy 
  2. Managing the Customer Experience 
  3. Planning and Marketing for Tourism and Hospitality Enterprise 
  4. Tourism Event Planning Fundamentals 


There are approximately 20 scheduled class hours per week and you'll be expected to undertake self-directed study outside those times.

20 Feb 2017Full-timeTauranga (Windermere Campus)One year
17 Jul 2017Full-timeTauranga (Windermere Campus)One year

Indicative Fees

2017 domestic students $5,384.00 (8 courses)

2017 international students 19,952.00 (8 courses)

The fee shown for domestic students is applicable to New Zealand citizens and permanent residents. If an international fee is not listed above please refer to the international fees page. All fees are indicative only and subject to change.

You MAY be eligible for a StudyLink Student Loan for your tuition fees.

Find out if your programme qualifies by visiting the Studylink website.

If you also need to pay course related costs, i.e. if outlined in programme costs above, you need to apply separately to StudyLink (up to $1,000/academic year for eligible students). Note course related costs are paid directly into your bank account by StudyLink and you will be required to pay this to Toi Ohomai Institute of Technology.

Qualifications Gained

Upon successful completion of the programme you will receive:

  • New Zealand Diploma in Tourism and Travel (Level 5)

Career Opportunities

Graduates of this programme can apply for roles with employers including:

  • trainee and junior management or supervisor positions in a range of travel and tourism sectors – travel providers, activity and attraction operators, accommodation, hotels/resorts, conferences/events
  • reservation consultant, booking agent, rental vehicle operations, or front desk administrator
  • advisor for legislation and compliance in tourism operations
  • planning and marketing

Study Pathways

Upon successful completion of the programme, you can transition into higher-level study options in tourism-related disciplines.

Entry Criteria

  • NCEA Level 2
  • Completion of a Level 3 Tourism qualification, or Level 3 or 4 Hospitality qualification, OR recognition of prior learning based on experience in the tourism industry
  • Ability, interest and motivation demonstrated through an interview with a member of the teaching team


International applicants for whom English is not their first language will be required to show evidence of language competency, issued within the last two years, before being eligible to enrol in any non-English programme. The level of competency required is outlined in Rule 18 and Appendix 2 of the NZQF Programme and Accreditation Rules 2013. And below under the title English Competency.

English Competency

Level 5 certificate or diploma IELTS Academic score of 5.5 with no band score lower than 5 or completed NZ Certificate in English Language L4 with the Academic Endorsement or meets a relevant English Proficiency Outcome as outlined in Rule 18 and Appendix 2 of the NZQF Programme and Accreditation Rules 2013.

For domestic applicants for whom English is not their first language, evidence of language competency may be required.